We helped this reader recover over $9,000 he lost to an airline call center scam. Here's how you can protect yourself from ...

A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...

Q4 2025 Earnings Call March 18, 2026 6:00 PM EDTCompany ParticipantsSamuel Cochrane - CEO & Interim CFOConference ...

Q4 2025 Earnings Call March 12, 2026 5:00 PM EDTCompany ParticipantsBradley Korch - Senior VP of Finance & Head of ...

In global contact centers, many agents operate in English as a second language while serving customers across diverse accents ...

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...

HGS, a large global call-center operator based in India, plans to lay off 92 El Paso-area employees who work from their homes. The layoffs are scheduled to begin around March 31, according to a ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

Sen. Rand Paul (R-Ky.) says he does not support President Trump’s proposal for Republicans to “take over” voting procedures in more than a dozen states and “nationalize” the midterm elections, ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...