Call centers have long served as the front line of brand trust. When a customer reaches out with a billing dispute or a product failure, the experience they receive shapes how they describe the brand ...

A new study finds that certain patterns of AI use are driving cognitive fatigue, while others can help reduce burnout. by Julie Bedard, Matthew Kropp, Megan Hsu, Olivia T. Karaman, Jason Hawes and ...

Text generated by artificial intelligence often has a particular vibe that gives it away as machine-generated, but it has become harder to pick out those idiosyncrasies as the tech has improved. We ...

Suspicion and affection. Apprehension and excitement. Most people have mixed feelings about AI English, whether or not they always recognize it. When reading text generated by AI, people feel it ...

As the U.S. military expands its use of AI tools to pinpoint targets for airstrikes in Iran, members of Congress are calling for guardrails and greater oversight of the technology’s use in war. Two ...

Artificial intelligence (AI) firm Anthropic has filed a first of its kind lawsuit against the US government over claims that it is a "supply chain risk". The AI firm's chief executive Dario Amodei and ...

Trump calls Anthropic a ‘Radical Left AI company run by people who have no idea what the real World is all about’ US-Israel war on Iran – latest updates Sign up for the Breaking News US email The US ...

Research from the University of Nebraska has resulted in clear advice: Don't nuke plastics. Our "just pop it in the microwave" mentality is unleashing hordes of tiny plastic particles — more than 2 ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Congress is set to vote on bipartisan war powers resolutions this week meant to limit President Trump's military operations in Iran. The dual efforts in the House and Senate face uphill battles to ...