No, this is not about whether you want your virtual agent to understand English slang, the subjunctive tense in Spanish or even the dozens of ways to say “I” in Japanese. In fact, the programming ...

Over the last five years, companies like Microsoft, IBM, Google, and Amazon have delivered amazing chatbot frameworks, providing tools like Microsoft Bot Framework, IBM Watson Conversation, Google API ...

A lot of chatbot projects in regulated sectors, especially financial services, have reached the realisation that Natural Language Processing (NLP) has severe limitations compared to the unabated hype.

Even though the technology is not new, our the last few months our interaction with chatbots has come stratospheric. Recent developments made available by OpenAI now make it possible for companies and ...