Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

Between a pandemic, heightened competition, total supply chain uncertainty, and states shutting down and opening — customers, suppliers, and employees are all in unchartered territory. Despite the ...

Gerry Boushelle, associate director of global supply chain clinical-supply manufacturing in Pfizer’s (New York) global research and development division, presented a case study of the company’s ...

Six Sigma, a quality-control methodology first developed for manufacturing, is now used by business and organizations of all types.

Dr. Adil Dalal, DBA is CEO, keynote speaker, leadership guru, author of 4 books, and winner of numerous prestigious global awards. Lean technology, also known as the Toyota Production System (TPS), ...

Financial tools, workflows, staffing, marketing, and customer service can all be reviewed through a lean lens.