The bank expects AI tools to evolve from being a copilot to an autopilot as it undergoes organisational transformation to prepare its workforce for agentic AI ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Both IT and Business Process Services (BPS) outsourcing are migrating to a new operating model, which we at Everest Group call BizOps. This model is a radical reconceptualization of how services are ...

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

Last month I discussed the importance of the operating model on the ability to respond to the changes media business is facing. But what are the imperatives in shaping the operating model of the ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...

Santosh P Kumar, COO at INNOCEAN India, writes that in a fast, fragmented market, marketing operations are no longer just ...